Reliable and timely court research — a crucial component of a background screening — can be significantly streamlined through smart automated processes. The real court research begins after completing a comprehensive pre-screening process using pointer data – including an address history search and a national criminal file search to identify possible county court search locations. These processes can lead to faster turnaround times and more efficient and cost-effective operations. When automation is paired with expert court research, it can improve operational efficiencies for CRAs.
Through automation, court data can be retrieved from the source quickly and efficiently to complete a court research request, but in many cases public record sources have complicated policies and procedures that can make it difficult to find information a CRA needs. This restricts the CRA’s ability to validate identifiers for a screened individual. Fully validating records and matching them to the individual requires a deep level of expertise to navigate the court systems and operations.
Operations units can leverage court research providers with both advanced robotic processing automation and a team of expert court researchers who are knowledgeable in the jurisdictions served and have formalized quality control procedures that meet your requirements. Expert jurisdictional knowledge and advanced automation can reduce unwanted data, thereby giving research units operational lift.
Partnering with a sophisticated court research provider leverages on-site court researchers trained to look for information beyond a simple name match and in-house expert court researchers who can sift through the data pulled from the county courthouse to provide what you request. These data providers will review your instructions and can leverage automation and specialized teams to exhaust all options (utilizing clerks, case copies, and other resources) to obtain and validate identifiers and match records. These additional capabilities help deliver what CRAs request from the source.
Many statewide and federal record sources provide limited PII of first and last name or partial date of birth. When a CRA provides other types of PII in their court research request– whether it is partial or full date of birth, Social Security Number, or address – it shrinks the pool of potential records retrieved from the source and improves the likelihood court data will match CRA-provided information. This process allows for better decision-making by the CRA, reduces their overhead, and utilizes the expertise of the court research and quality assurance teams from the data provider.
Transparency and communication between CRAs and their court research providers are critical factors to success. Transparency about sources, capabilities, requested research methodology, and the limitations of court systems will result in realistic expectations regarding estimated completion times or known challenges throughout the court research process. Better business decisions regarding quality, turnaround time, and cost savings are realized when partners work in tandem to optimize workflow. Court research providers with highly trained and experienced customer service teams will enhance the CRA’s ability to serve clients by answering questions, providing education, and supporting dispute resolution.
Automated integration between the court research provider and CRA systems can also be a significant benefit. This centralizes and automates order processing and result delivery across a comprehensive portfolio of product options, public record sources, and customized service levels meeting your instructions brought together into a centralized platform. Through intelligent automation and integration, court research providers can deliver results that meet a CRAs needs.
The most advanced court research providers can further support CRAs beyond simply retrieving court records by going the extra mile to help validate information pursuant to a CRAs instruction, thus serving as a trusted partner to help improve efficiency and scale. CRAs need automation, domain expertise, and proactive teams supporting their court research efforts to provide quality results meeting their needs. The right court research partnership strategy can deliver the most reliable and easy-to-read information available.
Find out how strong partnership through a level of service you request can optimize court research processes at your business.
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