Rapid changes in traditional workforce composition, a rise in alternate incomes, and reduced funding for  social services are putting agencies in a squeeze as the systems and the people within them are stretched  thin by insufficient resources and overwhelming demands. Caseworkers face rising caseloads, outdated tools,  and complex eligibility determinations that often rely on time-consuming manual processes. These pressures  not only delay benefits for eligible applicants but also erode the capacity of agencies to deliver timely,  effective, and more equitable services.